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Fuse Service: Heating, Air Conditioning, Refrigeration, Electrical & Plumbing/Generic Course for Operators FUSE Franchise
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  • $1,500

Generic Course for Operators FUSE Franchise

  • Closed
  • Course
  • 63 Lessons

WE’VE MOVED TO A NEW PLATFORM: HTTPS://EDU.FUSE.SCHOOL/ IF YOU’RE INTERESTED IN THIS COURSE, PLEASE EMAIL US AT EDU@FUSESERVICE.COM — WE’LL BE HAPPY TO HELP! Plan: - Understanding FUSE Franchise internal business processes. - Scheduling appointments honouring logistics. - Matching customers requests with technicians skills. - Creating customers profiles and scheduling jobs via CRM etc.
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Contents

New operators welcome information

Here is some information that new employees have questions about.

How should I be prepared for working with Fuse?
How does my onboarding process run?
What indicators should I achieve to pass a probation period?
Should I pass any exam after my onboarding training?
What work schedule will I have?
What communication channels does Fuse call-center work with?
Should I install any specific software on my PC?
How often and which way will I receive my salary?
What will be my job contract and when will FUSE conclude it with me?
Operators Responsibilities

Welcome To FUSE Team!

Here you'll study the information about a Fuse Company & it's professional team.

Company's Mission & Values
Several Words About The Binding Corporate Rules
You Can Be Anyone You Want
Slack Profile Standards
Slack As A Main Work Tool
Slack & Fuse Teams Knowledge Control
HQ FUSE

Fuse Franchise Network & Fuse School

This section is dedicated to Fuse Company's franchise network & technicians school.

Fuse Franchises
Fuse School
Fuse Network Knowledge Control

Legal Information

This section is about all legal information related to main legal documents and their usage.

Company's DBAs
W9 Certificate
Insurances
EIN & TIN
Work Order (WO)
Purchase Order (PO)
Legal Information Knowledge Control

Services Provided by Fuse

Here you can study how to work with Fuse Company's franchise network, technical metrics & provided services.

Fuse Franchisees Service Area
Fuse Service Area Knowledge Control
Technical Specifications & Metrics
Technical Specifications & Metrics Knowledge Control
Services & Equipment Fuse Works On
Services & Equipment Fuse Works On Knowledge Control

Business Processes

This lesson teaches how to deal with installation & repair processes, what permits, inspections, rebates & referral programs are.

Business Process & Requests Types
Business Process Knowledge Control
Permits & Inspections
Permits & Inspections Knowledge Control
Rebates Programs
Rebates Program Knowledge Control
Repair Service Process

HouseCall Pro

The lesson is dedicated to the CRM HouseCall Pro and teaches working with it.

HouseCall Pro - Main Necessary Functions For Operators

Scheduling Jobs & Dispatching

This section is about job types, technicians skills & current CRM system's functional.

Job Types
Job Scheduling Priorities
Tags & Their Significance
Job Types Knowledge Control

Dialog Scripts For Voice Channels

This lesson teaches to communicate with customers via calls.

The Dialogue Structure
Template Phrases & Expressions To Be Used In Different Situations
Dialogue Script Knowledge Control
How To Deal With Customers Complaints

Non-voice Channels

The lesson explains how to work with different non-voice channels, such as Yelp, Thumbtack, emails, SMS, voicemails and also provide with template phrases to be used in different situations.

Template Phrases & Expressions For Non-voice Channels
Yelp As A Non-voice Communication Channel & How To Work With It
Thumbtack
Phone.com
Gmail As A Non-voice Communication Channel & How To Level It Up!
Non-Voice Channels Review Responses
Non-voice Channels Knowledge Control

Payments & Debts Collecting

This lesson is dedicated to the payment process, explains how to work with invoices and how to deal with customers debts.

Payment Methods
Debts Collection
Dialogue & Voicemails Scripts For Debts Collecting
Email Templates For Debts Collecting
How to change payments between customers profiles
Debts Collection Knowledge Control

Bonus: Maintenance Service Contracts

This is a bonus lesson on how to create and manage maintenance service contracts.

Maintenance Service Contracts